Frequently asked questions

Open a prize in the marketplace and use its entry controls. Choose your quantity, check the displayed total, and submit. If you need to sign in or create an account, the selected prize is kept so you can return to it afterward.

Yes. Use the quantity controls on the prize page. The total updates before you submit. The available quantity depends on the prize’s remaining spaces and your playable balance; the server checks both again when you submit.

Use Undo entry during the 30-second pending window. For a multiple-ticket submission, Undo all entries cancels that whole submission. A successful undo releases the reserved amount back to your playable balance—not to your payment card. After the window ends, check My Activity for the saved result. If something went wrong, contact support.

Open Purchase Options in My Activity. Select an available option to see the amount already applied, the remaining amount, and its decision deadline. Completing the purchase is a separate choice; entering does not automatically purchase the gift card. Completed activity remains in your history.

The current purchase-option flow provides a retailer gift card for the advertised value after you pay the remaining amount. It does not reserve or ship the pictured product. Review the option before confirming; product availability, variants, and any cost above the gift-card value are controlled by the retailer.

Wait for the saved confirmation, then check My Activity. Still Open shows active entries; other filters show winning outcomes, purchase options, and completed activity. If the connection drops, check the saved result instead of starting another purchase just to see whether the first one worked.

Open Add funds in Wallet & Transactions, choose the amount, and review the confirmation. You must re-enter your account password and confirm how the deposit can be used. In this MVP, funding uses the provided demo payment method and simulated money; do not enter real payment-card details.

The entry panel shows an insufficient-balance message with an Add funds shortcut. You can add funds and return to that same prize, or reduce the quantity before trying again. An insufficient-balance message is not an entry confirmation.

Check the funding request in Wallet & Transactions first. Use Finish / check or Retry same request when offered, so the existing request is checked rather than creating another one. If it needs review or still looks wrong, open support from that transaction.

Deposits are intended to stay in your Zero Loss balance and cannot normally be withdrawn. Exceptional refund requests are reviewed separately. This does not limit rights for unauthorized charges or payment errors. An entry undone within its pending window returns to your playable balance, not your payment card. To report an issue, use Get help on the relevant wallet transaction.

Open Gift Cards & Rewards and select the reward. If it still needs to be claimed, follow Claim reward first. When the reward is ready and claimed, its details show the number and the available presentation tools. A reward notification also opens that specific reward directly.

A retailer gift card is not restricted to the featured item. You can use it toward eligible purchases with that retailer, subject to the retailer’s gift-card rules. Check the retailer, value, and status in your reward details before using it.

Open its details to check the current status and any claim deadline. Rewards that are redeemed, expired, cancelled, or still being issued stay in reward history. A pending or unavailable reward does not have a usable code; contact support if the status needs attention.

The guided preview demonstrates sample ID front and back images, a simulated face check, and a review step using demo data. It is not a real identity or tax check. Do not upload your real ID or enter a Social Security number into the MVP. Where available, open Preview identity check from a winning reward.

Sending and transferring rewards is not enabled in the current MVP. Crew sharing shows activity; it does not transfer ownership of a reward. Do not send a gift-card number through Crew or support messages. Contact support if you need help with a reward.

Use Forgot your password and enter your account email. Open the newest reset email, choose a new password, and then sign in. If a link is expired or already used, request a new one. If you are already signed in and know your current password, use Change password in Account & Security.

Real Crew connections require approval, and sharing is your choice. Manage invitations and your sharing preferences in Your Crew. On the homepage, See prizes opens the selected person’s shared items underneath their profile without taking you to another page. Sample profiles and activity remain part of the MVP walkthrough.

Open Notifications for account activity, reward updates, Crew requests, and support updates. Select the action on a notification to open the related entry, reward, transaction, request, or support conversation. Read status is saved to your account.

Sign in and send a message from Contact or Help Center. Your request is saved as a private case, and you can open that same conversation to add details or read replies. Case updates also appear in Notifications. The current preview does not send support emails, so check your saved conversation for the response.

Yes. Send a product request with the item or retailer you would like to see and any useful details. Requests are saved for review; submitting a suggestion does not reserve an item or guarantee it will be added.

This is a working demonstration with simulated funding, test entries, illustrative activity, and sample rewards. Codes marked Sample — not redeemable cannot be used at a retailer. Some actions are saved to your demo account so you can follow the complete flow, but the MVP does not process real purchases or fulfill real prizes.